Question 1

What kind of questions can customers ask my chatbot?

Accepted Answer

They can ask your chatbot for anything they’d normally ask a customer service representative. For example, if they want information about their current account balance, they can type, “how much money do I have in my account into your banking app” and receive an instant response from your bot.

Question 2

Are chatbots safe for bank account holders?

Accepted Answer

Yes—chatbots used by reputable financial institutions are encrypted and secure. Suppose someone else manages to access a conversation between an account holder and your bot. In that case, they won’t be able to see anything because all communications are protected by end-to-end encryption.

Question 3

Are banking chatbots always free for customers?

Accepted Answer

Banks and other financial institutions mostly don’t charge their customers for using their chatbots; however, some actions such as transferring money between accounts via SMS may be chargeable.

Question 4

Do my bank’s customers need to download any software to use my chatbot?

Accepted Answer

No! As long as they have internet access, they can chat with your bank’s chatbot from anywhere. They’ll only need to download your bank’s messaging app.

banking chatbots

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