Question 1

What are chatbots used for in healthcare?

Accepted Answer

Indeed, chatbots are still far from mainstream adoption in healthcare, but they have been gaining traction since their introduction in 2014. The initial use cases revolved around increasing patient engagement and efficiency.

Bots, in this case, chatbots, have 99.9% uptime. Therefore, a healthcare provider can dedicate a chatbot to answer a patient's most common questions. Issues relating to insurance, such as questions about insurance coverage, filing claims, and proof of illness, can be solved via a chatbot.

Question 2

What is a common use case of chatbots?

Accepted Answer

Chatbots are most commonly used for customer service. The technology can help a business save money by reducing or eliminating human labor costs associated with providing customer support on a 24/7 basis. It also allows companies to scale their client services and provides brands with an opportunity to create more personalized experiences.

Question 3

What is an example of using an AI chatbot in health care?

Accepted Answer

With a healthcare chatbot, someone who might have contracted COVID-19 can communicate their symptoms to a healthcare chatbot rather than a doctor. This allows the doctor to focus on patients with more pressing needs, making it easier for doctors to address as many issues as possible. COVID-19 is just one example - chatbots can answer questions for various health-related queries.

chatbot use cases on healthcare

The Top 7 Healthcare Chatbot Use Cases You Need to Know

chatbot use cases on healthcare

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