ORDER PROCESSING SOLUTION

Project Type

The customer— one of the world's leading steel and mining companies and a prominent international supplier of lead products in the B2B marketplace— aimed at refining their existing iPhone/iPad application which automated the management of clients’ orders.

Key Challenges

• The customer had a mobile solution which lacked fine performance and proper integration with the corporate database.
• The previous vendor failed to produce a sophisticated and fully operating system.
• The legacy solution contained significant code inefficiencies which resulted in frequent crashes. Thus, the customer’s business goal was to reduce the expenses related to the maintenance and support by addressing its technical problems.
• With this in mind the customer turned to PixelCrayons as a company with the proven track record of successfully completed architecture optimization and code refactoring projects.

Proposition & Solution

• The application represents a versatile mobile tool for order processing automation and embraces a set of instruments for order entry, management and monitoring.
• The enhanced solution is an iOS application that shifts the placement and subsequent acceptance of orders online, shows due invoices, facilitates order status tracking, provides for an ability to lodge quality claims with the company and more.
• Clients place orders by accessing either the company’s catalogue or previous order history, monitor order progress, check due invoices, lodge quality claims with relevant photos attached and track their consideration status.
• Managers receive clients’ orders and claims, track and process them and view client information.
• Technical support staff receives quality claims and views respective orders, as well as initiates appropriate action in respect to delivery flaws.

Our Development Process

• The Discovery Phase- Our business analysts performed a lot of research and brainstorming before the app development process. At the end of the discovery phase the “Who, Why, What, When and Where” of the project were thoroughly scrutinized.
• The Execution Phase- After gathering all the nuts and bolts to proceed, it was time for project execution. Our designers, developers and quality analysts followed agile development process for execution and worked side-by-side to achieve the project aims. Our project managers also did regular reviews to check the progress of the project went smoothly and according to the time.
• Sprint Base Project Delivery-We took client’s feedback on each stage of development and applied the feedback in the project. It helped us to meet the client’s expectations in the best possible manner.
• The Deployment Phase- Now, app was ready to be unleashed to the world after rigorous development & testing period. We deployed the app in the appstore.

Salient Features

• PixelCrayons’ dedicated team managed to enhance the legacy solution in the absence of any technical documentation that supplemented it to the Customer’s immense satisfaction.
• The dedicated team achieved remarkable results in optimization of the application’s performance and enhancement of its stability, thus, reducing system support costs borne by the Customer.
• The implemented functionality and increased system productivity assured a smooth workflow for end-users, thus, enhancing their experience and, ultimately, resulting in a more competitive stance of the Customer in the market.
• Our cooperation is still in progress as additional functionality and features are being introduced to fully achieve all business objectives.

Results & Benefits

The Customer’s expectations were highly ambitious: the PixelCrayons’ dedicated team had to stabilize and optimize a highly complex application in short time and in the absence of any technical documentation supplementing the legacy code. The PixelCrayons team coped with the task to the Customer’s immense satisfaction by offering strong and diverse technology competency supported by mature knowledge management, a proactive approach to the implementation of the project including timely communication with the customer which ensured smooth knowledge transfer, and high development elasticity providing for better results in shorter times.